Tenant FAQs

No. We cannot “hold” properties due to high demand. A property is not considered rented until a lease has been signed and a security deposit paid, and a tenant has completed the move-in process. If your application has been approved, you will receive an Approval Letter with all the important next steps leading up to your move in.

No. We only require 1st month's rent (due at the time of move in) and a full security deposit, paid within 48 hours of application approval. The security deposit is refundable up to 72 hours after receipt.

You are required to be 18 years of age.

Yes. Less damages above normal wear and tear and any outstanding unpaid balances on your account.

This depends. You may not need a cosigner if you qualify for the property on your own.

You must first view the property in person, using our self-guided tour process. After the showing, you must notify our office that you would like to be sent the application link, which will be sent via text and email.

You can pay online with ACH (checking/savings), with a credit card or you can mail in your rent with a cashiers check or money order to our Goldsboro office.

Not all properties accept pets. You will need to first get permission from your property manager, who may in turn need to contact the owner for special permission. If accepted, you will be required to screen your pet, there is a non-refundable pet fee, per pet, and you will be asked for vaccination records, photos and references during the pet screening process.

You need to contact your property manager immediately to understand the next steps and if this is possible.

You must submit a request online through your portal. Per lease terms, a 30 day notice is typically required.

This depends. Not all requests will be accommodated if they are not considered urgent or life threatening. Most will require the approval of the owner. And some repairs will be at the tenants expense if the damage or repair was caused by neglect.