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Q: Can you hold a place before I apply?
A: No. We cannot “hold” properties due to high demand. A property is not considered rented until a lease has been signed and a security deposit paid. If your application has been approved, you will be required to first sign a lease and pay your deposit before the property is considered officially rented.
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Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: No. We only require 1st months rent (due at the time of move in) and a full security deposit, paid within 24 hours of application approval.
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Q: How old do you have to be to apply?
A: You are required to be 18 years of age.
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Q: Is the deposit refundable?
A: Yes. Less damages above normal wear and tear and any outstanding unpaid balances on your account.
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Q: Who needs a cosigner?
A: This depends. You may not need a cosigner if you qualify for the property on your own. Our property management team will work directly with you should you need a cosigner and what that looks like.
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Q: You have a property I want to rent. How do I apply?
A: You must first view the property in person. After the showing, you are able to apply directly on the property listing on our website.
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Q: How do I pay rent?
A: You can pay online with ACH (checking/savings), with a credit card or you can mail in your rent with a cashiers check or money order to our Goldsboro office.
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Q: I want to get a pet. What do I do?
A: Not all properties accept pets. You will need to first get permission from your property manager, who may in turn need to contact the owner for special permission. If accepted, you will be required to screen your pet, this is a $20 application fee which will ask for vaccination records, photos and references.
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Q: I want to move out, but my roommate wants to stay. What do I do?
A: You need to contact your property manager immediately to understand the Next Steps and if this is possible.
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Q: My lease expiration is coming and I want to move out. What do I do?
A: You must contact your property manager immediately or submit a request online through your portal. Your property manager will be in contact with you as soon as possible.
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Q: Who is responsible for paying for repairs & maintenance requests?
A: This depends. Not all requests will be accommodated if they are not considered urgent or life threatening. Most will require the approval of the owner. And some repairs will be at the tenants expense if the damage or repair was caused by neglect.
